Service Architect - ITIL

England, Worcestershire
£51000.00 - £57000.00 per annum
11 Sep 2020
09 Oct 2020
Bruce Webster
Contract Type
Full Time
Service Architect - ITIL
Spring Technology are working in partnership with a leading organisation in Worcestershire to recruit an experienced Service Architect to develop and maintain Digital Service designs.

This role comes with a highly competitive salary and superb benefits!

The Role
Working as part of the enterprise design practice you will identify impact on service architecture and user service experience. Collaborating closely with the Architecture Team, Customer Service Manager/Supplier Relationship Manager you will define service objectives, commercial arrangements, service levels and other performance indicators.

The Responsibilities
*Be responsible for the development and documentation of the Digital Services Service Strategy and associated roadmaps.
*Undertake the role of service design authority for all IT change. Creation of Service Architectures that maximise the efficiency of all support scenarios whilst minimising the costs for Service Delivery
*Ensure that the IT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all IT related programmes and projects.
*Take responsibility for understanding strategic business requirements, collecting data, delivering analysis and recommending service options. Collaborates with, and facilitates stakeholder groups to ensure the contribution of all relevant stakeholders is maximised.
*Deliver an environment of continuous improvement and innovation in respect of the IT service architecture.
*Design all functional and technical aspects of a service for business change, developing a service design to meet those requirements including defined cost, security and service level requirements, leveraging standard service building blocks as much as possible. Identifying risks and providing mitigations options for these to the delivery team.
*Support the transition of new services into the production service environment, providing a focal point for service design.
*Be commercially astute on service design and support arrangements, perpetually focussed on the 'service vs cost' balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process.

The Requirements
*ITIL Certification (Service Management), or equivalent framework experience
*Strong knowledge of Service Architect Design and ensuring that services are designed to meet the business need with appropriate support model and service levels
*Substantial knowledge of IT enterprise architecture principles gained through experience of service delivery and performance monitoring in similar size organisations
*Experienced in applying architectural tools and methods using industry best practice.
*Demonstrate significant experience of architecting service solutions in IT in a similar large complex multi-faceted organisation.
*Demonstrate experience of translating user requirements into IT service designs
*Relevant experience demonstrating an aptitude for analysing systems, processes and operational procedures
*Experience of 3rd Party support contracts specifications and negotiations.

If you are keen to join a leading organisation and play a pivotal role within their IT strategy please apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

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