Customer Service Advisor

6 days left

Recruiter
Adecco
Location
England, South Yorkshire, Sheffield
Salary
Up to £17678.57 per annum
Posted
08 Sep 2020
Closes
06 Oct 2020
Ref
JN -092020-140611
Contact
Danielle Robson
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Our client is looking for six Customer Service Advisors to join their team on a permanent basis. They are looking for candidates with a passion to provide outstanding customer service.

Your role will include:

  • Process referrals and other product related administration within agreed SLAs.
  • Co-ordinate appointments in the bespoke diary management system within agreed SLAs.
  • Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment.
  • Update clients regarding appointments, cancellations and queries, within agreed SLAs.
  • Despatch reports to clients and their employees on receipt of files
  • Send or scan necessary files prior to attendance at appointments.
  • Update client details on the the clients database, as instructed by the Account Manager.
  • Liaise with the Account Manager regarding client and employee queries.
  • Make efficient use of the business management system.
  • General Administration within the Customer Service department.
  • Answering and triaging inbound telephone calls within agreed timescales.
  • All voicemails to be responded to within 2 hours
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Perform reception duties periodically as required and as per the agreed rota.

Benefits include:

Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme)

Voluntary health cashplan Access to a Company benefits and discount portal.

Car parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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