Network Support Analyst
Spring Technology are currently working in partnership with a leading organisation in Penrith to recruit an experienced Network Support Analyst to join an established 2nd Line support team.
This career move will offer you a highly competitive salary and benefits package.
As a Network Support Analyst you will provide a high level of technical support to maintain the protection and integrity of the IT services and information. You will be required to analyse calls that are logged by end users and IT colleagues to identify resolutions, or escalations.
Ideally you will have network engineering skills and experience of the following will be hugely advantageous Cisco, SolarWinds, network load balancers, Firewalls etc.
*To design, configure, test, document, evaluate and pilot new systems and software, as required to meet on-going requirements.
*Analyse, design and configure existing systems so that they are efficient and manageable, ensuring uniformity and security.
*Develop system measurements and system automation programs and procedures in order to monitor capacity and performance and forecast any changes required.
*As required, to liaise with external hardware engineers and software support personnel to maximise efficiency. Communicating with suppliers, both to resolve complex issues and to keep abreast of developments in specific technology areas.
*To set up, maintain and monitor all procedures to ensure security and recovery of data and technical configuration.
*To assist in the procurement of hardware and software.
*To provide specialist technical support to 1st Line Support, responding and resolving complex issues concerning incidents, problems and system availability and decide upon the correct course of action to ensure minimal impact on availability of systems.
*To record and update incidents and service requests on the 'Service Management' System.
*Communicate and liaise with IT peers to consider all system, application, networking/communication and operational issues in order to ensure an integrated technical infrastructure.
*A thorough knowledge of modern enterprise computer / communication systems and external interfaces.
*Knowledge of systems architecture, management, configuration and performance.
*Experience in enterprise technical support, administration and deployment of IT systems in a large-scale, distributed infrastructure.
*Experience in configuring enterprise systems to optimum performance and to operational managements standards.
*Experience of capacity planning, performance measurement and system automation techniques.
*Experience in design, testing and piloting new systems.
*Knowledge of current developments in IT systems and how the implementation of these new products or services could improve system performance or impact existing systems.
If you be interested in finding out more please apply now.
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.