Customer Service

Recruiter
Adecco
Location
England, Hampshire, Basingstoke
Salary
Negotiable
Posted
04 Sep 2020
Closes
02 Oct 2020
Ref
JN -062020-132649
Contact
Paige Anne Woods
Function
Transport
Contract Type
Contract
Hours
Full Time

Job Description

Adecco UK are currently seeking committed and Safety conscious staff to work as a Gate line Assistants/Customer Assistants in the following areas - ANDOVER & BASINGSTOKE.

PLEASE NOTE - A FREE TRAVEL PASS IS PROVIDED FOR ALL EMPLOYEES!

Our Customer Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.

  • They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.
  • They will ensure health and safety is adhered to throughout the station.
  • Providing 1st class customer service and being able to assist passengers with any queries.

You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant/customer assistant is vital in upholding the safety and service to all customers.

You may be required at times to undertake roles such as bus replacement, crown control and ticket checking. You will be at your nearest station however there will be times you will be required to travel at other stations, a duty pass will be provided to you to enable free travel whilst on duty.

Responsibilities:

. Effectively operate the gates ensuring the safety of all who pass through them.

. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.

. Report any incidents and undertake measures to ensure the safety of the station.

. Undertake ticket checks and pass any irregularities to Revenue Protection.

. Wear uniform and I.D badge when working on shift and travelling to and from that shift

Training will be given in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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