Customer Service Administrator

6 days left

England, London, Hayes
Up to £22500 per annum + Pension Scheme, BUPA Option
02 Sep 2020
30 Sep 2020
JN -092020-139520
Tony Broadhurst
Contract Type
Full Time

Job Description

The main purposes of this role are:

  • To be the key contact for specific customers with regards to ordering & deliveries
  • To be the key contact point for the sales/business development team, providing both an internal & external liaison point
  • Ensure sales orders are entered accurately onto the system
  • Dealing with customer service issues relating to deliveries

Key Responsibilities:

  • Ensuring orders received are for the correct quantities/prices
  • Placing orders accurately onto the system and sending to the correct haulier
  • Completing sales orders when delivered
  • Dealing with delivery failures & discrepancies
  • Issuing invoices
  • Liaising with supply chain contacts to ensure stock availability for customers
  • Taking sales leads and ensuring they are passed onto the correct person
  • Administration & ad hoc tasks as required by the sales/business development team
  • General office administration
  • Covering other members of the customer service team during holidays

Person Specification

The individual must have:

  • Good I.T skills, particularly Excel & Outlook
  • Ability to prioritise workload
  • Organisational skills
  • Sage Line 50 experience or similar
  • Experience of processing orders
  • Excellent customer service skills
  • Excellent communication skills
  • Ability to cope under pressure & work to deadlines

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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