Senior Desktop Support Specialist O365 - Newbury

Recruiter
Spring
Location
England, Berkshire, Newbury
Salary
£35000 - £40000 per annum + Benefits
Posted
21 Aug 2020
Closes
18 Sep 2020
Ref
JR-128
Contact
Vernon Williment
Sector
IT
Contract Type
Permanent
Hours
Full Time
Senior Desktop Support Specialist O365 - Newbury - £35-40k
Due to project growth and development my client a leading brand within based within Newbury are looking to recruit a Senior Desktop Support Specialist

You will be able to manage the life cycle, troubleshooting and resolution of incidents and requests for the business based applications and technologies.

Candidates will have high level of technical support. This is a technical role requiring proven support experience using Windows Desktop and Server systems. The role is mostly hands on IT, however it will periodically involve projects in all parts of the business

Key Tasks include

Manages the life cycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working.

Provide support, guidance & training to other IT staff when required.

Participate in testing for introduction of new or improved services.

Develop knowledge base and expertise around BU application/solution portfolio

Key knowledge, Skills & Abilities

Sound expertise with windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft o365 products, desktops, laptops, VPN, printers, video conferencing, telecommunications devices/monitoring tool including mobile devices, local area network, etc.

Good knowledge of working with a Service Desk tool and IT processes

Strong troubleshooting and analytical skills.

Skilled in hardware performance monitoring, analysis and capacity planning.

Strong knowledge of Enterprise Active Directory topologies and Exchange 2019 and office 365 systems.

Networking fundamentals and monitoring tools (SNMP and WMI monitoring).

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

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