Assistant Service Manager

England, London
20 Aug 2020
17 Sep 2020
Surjeevan Kang
Public Sector
Contract Type
Full Time
My Client based at an NHS trust in London is currently looking for an Assistant Service Manager to join and become productive for 6 months. This role is a practical one and the post holder will work as part of the management team responsible for the division. The post holder will report to one of the Service Managers within IMRS.

- They will work closely with the divisional management team in the operational management of its clinical services.
-The Assistant Service Manager will lead on the review and reporting of outpatient waiting times within the division.
- Where extra clinics or lists are deemed necessary, it will be the responsibility of the Assistant Services Manager to coordinate these resources. This function is key to supporting the Trust to achieve the national access targets, including 18 week Referral to Treatment target and the Cancer Waiting Times Standards.
- The post holder will line manage medical secretaries within the division.
- The Assistant Service Manager will work closely with the divisional management team and the Trust clinical governance team to ensure compliance with existing clinical governance systems and processes. This will involve regular review of incidents, complaints and PALS enquiries within the division and appropriate follow up.
- The post holder will provide practical support to both the divisional management team and the clinical teams, in order to enable them to respond to and close incidents, complaints and PALS enquiries in a timely and appropriate manner.
- The post holder will also assist in the drafting of response letters to patient complaints and PALS enquiries.
- A key aspect of the role relates to data quality and data reporting within the division.
- The post holder will be required to liaise with both the management team and clinical colleagues to collect and submit data relating to a number of Trust data requirements.

If you are interested in this position then please do apply or send me an email with your CV to

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