Application Support / Data Analyst

1 day left

England, Staffordshire, Tamworth
£20000 - £24000 per annum
18 Sep 2019
16 Oct 2019
Matthew Stone
Contract Type
Full Time
Application Support / Data Analyst

Application Support / Software Support / Data Analyst / SQL Server / Tamworth

My client, a rapidly growing software company is looking for an experience Application Support / Data Analyst to join their growing Support team at their head office in Tamworth.

The Application Support / Data Analyst is a dual role that takes care of incoming requests and identifies the appropriate priority and the action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively, test product service pack releases and assure software quality.

Key responsibilities:
*Be the senior point of escalation; handle complex and difficult issues to achieve prompt resolution.
*Responsible for the co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the customer with timely and accurate updates.
*Providing customers with product usage advice and guidance.
*Identifying and managing the appropriate priorities and required actions (e.g. escalation).
*Running SQL scripts on MS SQL Servers, writing SQL scripts to correct data.
*Have strong SQL skills, being able to write complex queries in an appropriate way.
*Providing updates and detailed product release information.
*Collating product enhancement suggestions.
*Contribute to the attainment of internal and external KPI and SLA compliance
*Communicate regularly with team members through team meetings and individual review sessions.
*Contribute to the maintenance of product release notes and the distribution of product manuals.

Skills and experience required:
*Experience working in a similar Application Support or Data Analyst type role.
*Good IT skills including experience of MS Windows 7, MS Office and good working knowledge of MS SQL Server.
*A proven track record in providing excellent customer support and customer service.
*Excellent client facing skills and experience to ensure relationships are kept strong.
*Experience in support system and ticket management.
*Excellent verbal and written communication skills at all business levels.
*An excellent ability to prioritise.
*The ability to work under pressure.

This is a great opportunity to join an established organisation during an exciting period of growth The salary on offer for this position is £20,000-£24,000 plus a comprehensive benefits package.

Please apply ASAP to be considered.

Application Support / Software Support / Data Analyst / SQL Server / Tamworth

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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