Customer Service Advisor

England, Surrey, Croydon
Up to £18000.00 per annum
17 Sep 2019
15 Oct 2019
JN -092019-91862
Jodie Luke
Contract Type
Full Time

Customer Service Advisor

£17.5k per annum DOE


We are currently recruiting for a Customer Service Advisor to work for our client based in the Surrey area.

Your responsibilities will include, but are not limited to;

  • Ability to analyse telephone calls from a root cause and escalate finding to line management to enable learning and promoting best practice
  • Deal with or escalate any identified risks in relation to risk policies and/or legislative and regulatory guidelines in accordance with the risk framework
  • Ensure that treating customers fairly is at the heart of every telephone call taken
  • Follow company policy adhering to service levels and current legislation at all times.
  • Identify resolutions that are fair to the customer and company where possible.
  • Respond to customer queries by telephone
  • To deal with all incoming communication by telephone and where appropriate, resolve within Company Policy and service levels.
  • To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.
  • To ensure all customer related data is accurately recorded and always factual in line with GDPR
  • To show a positive attitude to all team members by being loyal and fully committed to team objectives
  • To undertake all other tasks and responsibilities as requested by the Line Manager.
  • Understand issues from the customer's perspective, by asking pertinent questions to drive further understanding

Hours of work will be on a 4 week shift pattern as follows;

Week 1 - 8am to 2:30pm (30 min break)

Week 2 - 12:30pm to 7pm (30 min break) + Sat 9am to 2pm (no break)

Week 3 - 9am to 5pm (1 hours break)

Week 4 - 9am to 6pm (1 hour break)

This position is based in the Surrey area and is commutable from the Croydon area.

If this is something you would be interested in, please contact the Croydon branch on 0208 686 9909 and ask for Jodie!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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