Adecco Poole and Bournemouth are delighted to be assisting one of our local clients in their search for 101 Triage Call Takers. This role is a contract role that is ongoing. The Role The successful candidate will be responsible for answering and assessing calls as they come in and then forwarding them on to the relevant team. This role is varied, challenging and rewarding Responsibilities Screening incoming calls and asking question to establish information regarding the incidentsData entry and maintaining all recordsQualifying the call and transferring them through to the correct servicesFirst point of contact on giving advice of potentially sensitive information.
The Ideal Candidate Customer service skillsStrong MS Office knowledgeAbility to react to challenge situationsStrong attention to detail
Rate £9.58 p/h (Enhanced rates for weekend and bank holiday work)The candidate will be expected to work on a shift pattern of 6 days on 4 days off with rotating shift pattern of earlies and lates. What Next If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on 01202 202810 or email Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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