Triage Call Handler

Recruiter
Adecco
Location
England, Dorset, Wareham
Salary
Up to £9.58 per hour
Posted
08 Aug 2019
Closes
05 Sep 2019
Ref
JN -022019-54704
Contact
Thomas Jacques
Contract Type
Contract
Hours
Full Time
Adecco Poole and Bournemouth are delighted to be assisting one of our local clients in their search for 101 Triage Call Takers.

This role is a contract role that is ongoing.

The Role

The successful candidate will be responsible for answering and assessing calls as they come in and then forwarding them on to the relevant team. This role is varied, challenging and rewarding

Responsibilities

  • Screening incoming calls and asking question to establish information regarding the incidents
  • Data entry and maintaining all records
  • Qualifying the call and transferring them through to the correct services
  • First point of contact on giving advice of potentially sensitive information.
  • The Ideal Candidate

  • Customer service skills
  • Strong MS Office knowledge
  • Ability to react to challenge situations
  • Strong attention to detail
  • Rate

    £9.58 p/h (Enhanced rates for weekend and bank holiday work)

    The candidate will be expected to work on a shift pattern of 6 days on 4 days off with rotating shift pattern of earlies and lates.

    What Next

    If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on 01202 202810 or email

    Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer.

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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