Senior HR Operations Advisor

England, London
16 Jul 2019
26 Jul 2019
Husseyin Hassan
HR & Training
Contract Type
Full Time

Role Profile

HR Advisors provide professional HR advice and support to line managers and colleagues in country. They deal with complex or on-going queries or issues which are escalated to them by the HR SCC. In addition, they support the delivery of the core HR Cycle of activities (e.g PPP, EOS) and other local people and organisational changes and projects being rollout out in country.

Your duties will include

    Provide advice and support to line managers and colleagues on cases referred to them via HR SSC which are complex; and /or require country specific knowledge or physical presence; and/or require longer term on-going support; for example: disciplinary investigations, bullying cases, poor performance management, face to face exit interviewsSupport delivery of core HR cycle activities (PPP, EOS) including arranging logistics, facilitating calibration meetings, tracking and reporting progress on PPPs and liaising with third parties as required. Supporting managers as necessary with the processes.Aim to find solutions that are cost effective and support the overall financial targets of LR. The HR Advisor has a joint responsibility with the HR Manager/Area HR Manager to meet the assigned Area HR budgets.Build relationships with HR Business Partners to understand business priorities and the details of relevant people and workforce plans, supporting of theseWork closely with the local Operations Managers to understand the people risks to achieve their business objectives and work with them to implement activities to mitigate these. Provide coaching and support for line managers as they handle difficult employee relations issues and challengesSupport managers with performance management processes and activities, equipping them to hold performance discussions and to support with the creation of improvement plansSupporting the training and upskilling of managers with HR and people activities. Completing inductions on HR processes and activities as appropriate for new managers. Provide compliance training as needed.Review capability within local area, liaising with HR Business Partners and CoE specialists contributing to the development of appropriate solutions.In partnership with other HR Colleagues (HR Area Manager etc) ensure LR is kept up to date with legislative and other external changes from the geography and co-ordinate with external stakeholders e.g. external reporting etcUndertake HR projects and initiatives, working with HR and business customers, for example, running town hall meetings, researching activities and trends, implementing new policies or ways of working, supporting local restructuring activity or other change projects. To include supporting lawsuits, pay issues, and internal investigations.Ensure that all HR services in country are delivered in compliance with global policy and geographic employment legislative requirements.
To be considered

    Generalist HR knowledge and experience across HR disciplines.Experience of dealing with employee relations issues and good knowledge of local employment legislation, works councils etc.A graduate or appropriately qualified professional e.g. CIPDStakeholder management and relationship building internally and externally.Ability to communicate effectively at different levels within organisations and to influence successfully and openly at all levels - both inside our organisation and outside in the business.Ability to understand and assess complex and sometimes unfamiliar situations, visualise solutions and see through to resolution.Excellent communication skills, operationally proficient in English

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