Business Process Officer
To provide excellent customer service, administrative and financial support for the Customer Service and Information Team.To support the Customer Service & information Manager in the planning, development and achievement of Corporate Objectives in respect of:- * Customer services;* Business planning;* Financial monitoring;* Performance and resource management;* Personnel management; and* Administrative functions.As a Business Process Officer you will be responsible for dealing with the applications and administration surrounding all licence requests on the Highway including skips, scaffolding, hoardings, banners and vehicle crossovers, ensuring that our published timescales are met.
The Customer Service and Business Process Team are responsible for managing a range of varied tasks. Excellent organisational management skills are needed to achieve the Area's / Group's objectives of high quality service delivery, improved public accessibility, and customer care. The team leads in delivering the Area's /Group's engagement strategy and the challenge of opening up the accessibility of our services to all of our customers, particularly through e-service strategies. The Customer Service and Business Process Team plays a major part in assisting the Management Team in regular and specific reviews of systems, processes, procedures and staffing structures. The Customer Service and Business Support Team have a key role in the Business Planning by ensuring that all human and material resources are managed effectively and efficiently. Regular contacts include close working with local County Members, other services within sustainable development and across the county council. Others include regular enquiries from local MPs; Parish Councils; District Councils; Primary Care Trusts; Local Businesses and other community organisations.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy