Complaints Administrator

England, South Yorkshire, Sheffield
15 Jul 2019
12 Aug 2019
JN -072018-17331
Lisa Burling
Contract Type
Full Time

The Sales Complaints Team in Sheffield manage customer complaints for various product types within the Life assurance area. We are a dedicated small team where flexibility is important and being comfortable both working on your own and as part of the wider team is key.

We are looking for 7 people to join our team on a 6 month temporary contract.

We are looking for motivated individuals who can deliver the following and be an integral part of our team, ideal criteria is as follows:

Positive attitude and good team player who can support others.

Own and successfully manage complaints through to resolution in line with agreed practices and principles, and within required quality standards and service timescales.

Resilience in the complaints environment and has good emotional control when dealing with difficult customers.

Ensure customers are treated fairly thinking about what matters to the customer/customer effort.

Has excellent communication skills both verbal and written

Highlight opportunities to improve the complaint process and customer services and reduce complaints through root cause identification and what matters to the customer/customer effort.

Must be able to work towards FCA complaints compliance requirements, as per training provided.

The hours are Monday to Friday 9am to 5pm.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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