2nd Line Support Analyst

Recruiter
Spring
Location
England, Kent, Ashford
Salary
£25000 - £30000 per annum + Benefits
Posted
15 Jul 2019
Closes
05 Aug 2019
Ref
it19mb
Contact
Millie Butler
Sector
IT, IT Support
Function
IT
Contract Type
Permanent
Hours
Full Time
Spring technology are happy to be working alongside leading IT support services company to find a second line technical support specialist based in Ashford. We are looking for someone who is a hard working, experienced individual to join a rapidly growing team of technical engineers. We are looking for someone who offers a variety of skills that allows the client to maintain the exemplary service which they already perform.
The role consists of providing support to a wide variety of different companies and will require someone who can adapt to situations and use their skills to work through issues in a methodical and dynamic manner. Your daily tasks will include processing tickets for support requests, as well as being the next escalation point for the 1st line team. Organisation and troubleshooting skills are critical for this position as it is a fast paced and sometimes high- pressure role.
The successful candidate will have-
-Experience with various versions of Windows (7, 8, 10, server 2008 R2, 2012)
-Windows Server Environment experience involving administration, troubleshooting, maintenance and backup/restore
-Active Directory including Security groups, user creation and administration
-Group Policy creation, amendments and troubleshooting
-DNS both internal/external and web based
-DHCP (server and router based)
-Office 365 and Microsoft exchange setup, administration and troubleshooting
-Router setup and troubleshooting
-Mobile Device Management / administration
-Hardware troubleshooting and maintenance
-Cloud Service Experience (different platforms)
-Antivirus and malware protection
-Basic networking experience
-Sharepoint Experience.
-Experience working within a service desk environment.
-Excellent verbal and written communication skills.
-Ability to follow procedures and mindful of attention to detail.
-Ability to work consistently in a dynamic and sometime high-pressure environment.
-Ability to manage own workload with minimal supervision.
-Clean driving licence.
Desirable-
-Basic CISCO Experience
-Knowledge of TCP/IP
Sound interesting? APPLY NOW !

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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