Customer Service Agent - Entry Level
Customer Service Agent
* Entry Level Role *
£20,000 - £21,000 per annum
We have teamed up with a leading automotive business based in central Bracknell who offer their customers the BEST customer service in the market! The role we have available will suit someone who is customer savvy, organised and enjoys working at a fast pace.
This could be your first step into an office, if you have a fantastic work ethic and the passion to be successfull then this could be perfect for you!
The mission of the team is to connect customers with sales people who subscribe to the customer service platform. If your sales people are not available to chat then you will be responsible for gathering all the nitty gritty which will in turn generate a new opportunity for the client you are working with. Sounds rewarding? Read on…
What does a normal day look like?
- Handling customer chars for any of the organisations customer base
- Working towards agreed SLA's
- Working closely with other departments
- Review and analyse the service level and quality of customer contact
- Build relationships with sales individuals and partner with them
What type of person are we looking for?
- Excellent communication skills
- Ability to type at a speed of 45-50 WPM
- Strong written language, outstanding grammar and spelling etc
- Familiar with Microsoft Office Suite
- Professional and customer savvy
- Reliable and punctual with a flexible attitude
What else do you need to know?
The service provides operating hours to their customers from 6am-11pm 7 days per week so you need to be able to commit to 8 hour shifts between Monday and Sunday. Don't worry these shifts will be spread between the team fairly but could work really well for some who have commitments outside of "standard" working hours.
Interviews will being w/c 15th July therefore please contact myself on 01344862422 or firstname.lastname@example.org
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.