Customer Service Advisor

Recruiter
Adecco
Location
Scotland, Edinburgh
Salary
Up to £9.50 per hour
Posted
09 Jul 2019
Closes
06 Aug 2019
Ref
CSA-EDI3
Contact
kiera hadgett
Contract Type
Contract
Hours
Full Time

We are seeking Customer Service Advisors who are intelligent, personable and detail-orientated applicants with a desire to become part of an outstanding customer service team within Amazon. We are looking for proactive problem solvers who can excel in a fast-paced environment and ensure that all customer issues are swiftly resolved.

Location: Edinburgh

Payrate: £9.50 per hour

Must be fully flexible over 7 days as shift patterns vary.

As a Customer Service Advisor for Amazon you will:

  • Assist customers via phone, email and chat.
  • Utilise a variety of software platforms to navigate through customer accounts, research and review policies and communicate the best possible solutions.
  • Liaise with internal departments and the company's distribution network to manage daily issues.

Our ideal candidates will possess the following skills and attributes:

Dealing with customers:

Ability to determine the needs of customers and provide solutions to queries in a timely and professional manner

Ability to empathise and prioritise the needs of customers

Represent the brands core values and culture at all times

Communication skills:

Ability to use email, chat and phone as a means of communicating with customers

Communicate in a professional and articulate manner with customers

Ability to accurately update and manage customer accounts

Computer skills:

Competent in using the internet and Microsoft software packages

Confident with using Instant Messenger and email

Qualifications:

Experience of dealing with customer service queries via phone, email and face-to-face

Ability to adapt and learn quickly

Strong familiarity of online shopping

Confident with navigating around the internet, using multiple browsers and tabs, and instant messenger tools

Proficiency in Windows operating systems and Microsoft Outlook.

Exceptional communication skills

Please note that, in order to meet our customer requirements, you must be willing to work over Christmas, at weekends and public holidays (this may be inclusive of Christmas day, Boxing day and New Years day) and annual leave may not be taken in November and December, unless there are exception circumstances. In addition, you must be able to commit to full attendance during a 6 week training period (no holidays can be taken over the initial 6 weeks).

To be considered for this exciting position, please email your CV in the first instance.

Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.

Adecco is an equal opportunities employer

If you do not hear from one of our consultants within 7 days of applying for this role; please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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