Job Description Summary:
The role requires an enthusiastic individual to take responsibility for day to day activities of a specific customer base;
Delivering customer and industry expectation associated with Aftermarket repair activities.
*Successful management of Customer relationships for third party repair orders
*Management of Customer order books including communication of status reports to Customers & all relevant parties.
*Proactive and efficient communication with Customers to manage expectations, requirements and query resolution throughout the order fulfilment process.
*Schedule/Order management - Agree and manage customer delivery requirements with module ensuring requirements and commitments are understood by all parties, this includes complex paperwork related to orders for specific Customer requirements (MOD doc, Export/End user etc.) and the order placement, amendments, quotations, expediting & release back to service.
*Understand the module's contractual obligations relating to each order including warranty. Penalties for late delivery and schedule adherence and ensure that obligation are met
*Account Development - Development of the commercial relationship with the customer in conjunction with the Military Commercial Team Leader and the relevant Account / Programme Manager(s).
*Support Account / Programme Managers in preparation for, and during visits to customers by supplying performance data, current issues and status reports
*Represent the company at customer visits, meetings, workshops etc. as required
*Monitor adherence to agreed schedules, manage customer expectations and issue regular status reports
*Prepare and issue performance charts / reports for key customers
*Proactive identification of operational performance issues on quotes, orders, returns ensuring appropriate issues are escalated in a timely manner
*IT literate, ideally with working knowledge of SAP, excel and office applications
*Effective and efficient utilization of electronic and manual filing system ensuring adherence to record retention regulation
*Effective use of Continuous Improvement applications in all aspects of work & supporting continuous improvement activities across the site
*Where necessary, support on-going or ad-hoc project work
*Cross training for other members of the team as appropriate
*Attend team and module meetings as required
*Self- motivated and proactive with a flexible and can-do attitude, willingness to participate as a full team member with good time management and communication skills
*Responsive to change and comfortable working in continuous improvement environment
*Planning and organising skills with attention to detail, data input accuracy of the greatest importance.
*Ideally, the individual will have experience of working in a fast-paced customer-focused environment, to deadlines and, if possible, within an Aerospace remit.
From time to time the successful candidate may be required by the Company to perform other tasks which are not included in the above description, but are within the capabilities of the individual and where necessary training will be given.
Prepared to travel internationally (10%)
For more information and immediate consideration please contact Courtney on 0121 234 9241
Roevin acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Roevin UK is an Equal Opportunities Employer.
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