IT Service Desk Manager - ITIL

4 days left

England, West Yorkshire, Leeds
£35000 - £40000 per annum
25 Jun 2019
23 Jul 2019
Neil Alexander
Contract Type
Full Time
IT Service Desk Manager - ITIL

My client is seeking a IT Service Desk Manager position to lead the long term strategic delivery of Incident, Problem, Major, Service Transition and Service Level Management activities. As the IT Service Desk Manager you will work closely with other members of the Infrastructure and Operations Team and with IT community in ensuring the success of the Configuration, Release and Change Management Processes.

In addition these activities will be measured not only by pre-defined KPIs but overall customer satisfaction of our user base. Also you will achieve the right interfaces between the appropriate ITIL processes, support group, suppliers, business partners and the user community.

The IT Services Desk Manager will be required to possess the following accountabilities:-

* Service Transition - Ensure there is a view of the technical change roadmap and projects that will impact the business or IT services.
* Incident Management - Work with the Service Desk and other groups to create and maintain an appropriate incident management process flowing from Level 1 upwards.
* Major Incident Management - Own Priority 1 and Priority 2 incidents, ensuring appropriate engagements between support groups and/or IT providers for timely resolutions.

As the IT Services Desk Manager you will possess the following experience:-

*ITIL certified
*Previous Service Desk Manager / Leader experience
*Ideally worked in a managed service environment.
*Managing P1 and P2 incidents.

To be considered please forward your updated CV and Salary Expectations to

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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