IT Service Desk Manager - ITIL

Recruiter
Spring
Location
England, West Yorkshire, Leeds
Salary
£35000 - £40000 per annum
Posted
25 Jun 2019
Closes
23 Jul 2019
Ref
Ref-LS0815
Contact
Neil Alexander
Sector
IT
Function
Consultancy
Contract Type
Permanent
Hours
Full Time
IT Service Desk Manager - ITIL

My client is seeking a IT Service Desk Manager position to lead the long term strategic delivery of Incident, Problem, Major, Service Transition and Service Level Management activities. As the IT Service Desk Manager you will work closely with other members of the Infrastructure and Operations Team and with IT community in ensuring the success of the Configuration, Release and Change Management Processes.

In addition these activities will be measured not only by pre-defined KPIs but overall customer satisfaction of our user base. Also you will achieve the right interfaces between the appropriate ITIL processes, support group, suppliers, business partners and the user community.

The IT Services Desk Manager will be required to possess the following accountabilities:-

* Service Transition - Ensure there is a view of the technical change roadmap and projects that will impact the business or IT services.
* Incident Management - Work with the Service Desk and other groups to create and maintain an appropriate incident management process flowing from Level 1 upwards.
* Major Incident Management - Own Priority 1 and Priority 2 incidents, ensuring appropriate engagements between support groups and/or IT providers for timely resolutions.


As the IT Services Desk Manager you will possess the following experience:-

*ITIL certified
*Previous Service Desk Manager / Leader experience
*Ideally worked in a managed service environment.
*Managing P1 and P2 incidents.

To be considered please forward your updated CV and Salary Expectations to Neil_Alexander@spring.com

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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