Third line technical support engineer
Daily duties of this role will be liaising with clients as a technical lead, new support client site take overs, future planning of client IT systems including system design, deployment and ongoing IT 3rd line support. A key role is to provide a technical back stop the helpdesk team for more complex issues that require a greater skill set.
The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills.
The successful candidate will have-
-Microsoft Windows (All versions) experience to a high level (Troubleshoot and effectively resolve issues by research / using knowledge bases in a confident way).
-Active Directory to a high level (Security Groups, Administration / Deployment, LDAP, ADSI).
-Windows Server Environment 2012/2016- Design and Deployment.
-Hyper-V and VM-Ware virtualisation environments.
-Office 365 Experience (Administration / Deployment).
-Backups (Various and ability to use different applications).
-Router maintenance (Wireless configuration, Install and setups).
-Server & System Maintenance / RAID / Restores / Deployment.
-Hardware Maintenance / Planning and Deployment.
-PowerShell to a competent level (Backup / Azure / EMC).
-CISCO Experience (VLAN, Routing, Switching).
-Wireless Networking Hardware and software.
-VOIP Administration / Maintenance.
-VPN Administration and Deployment.
-TCP/IP and OSI.
-DNS - Administration of DNS internal and external.
-Cloud based Admin (Internal / External).
-Networking Design / Troubleshoot / Installation.
-A successful project management background.
-Excellent verbal and written communication skills.
-Ability to follow procedures and mindful of attention to detail.
-Able to make progress with minimal supervision.
-Ability to work consistently in a dynamic and sometimes high-pressure environment.
-Ability to problem solve and think on feet
-Ability to manage own workload with minimal supervision.
-Ability to approach problems with a dynamic thought process.
-Experience working within a service desk environment.
-Willing to work outside of the normal office hours.
-Clean driving licence.
-Willing to travel to customers place of work.
-3 years' experience in similar role.
-CCNA / CCNP.
-MSCP / MSCE.
-Linux / Linux Server.
-Degree in relevant technical discipline or relevant industry experience.
Sound interesting? APPLY NOW…
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