Content Project Manager -518500

Location
England, London, West London
Salary
£350.00 - £405.00 per day
Posted
14 Jun 2019
Closes
12 Jul 2019
Ref
518500
Contact
Artur Urban
Function
Marketing
Contract Type
Contract
Hours
Full Time
As the Content Project Manager, you will manage the day to day interactions with the 3rd party vendor and internal stakeholders. Using your excellent writing skills and a love for creating good content, you will review existing onboarding material and update (or create new) content, ensuring it is relevant, useful and engaging.

Responsibilities
.Coordinate the migration of the Onboarding content to a new website.
.Write Onboarding content that is employee centric, tag content correctly so it gets flagged in search, when to use which channel, how to create a great user.
-Own, manage and communicate all improvement opportunities within the Onboarding website, providing feedback on the pain points we are observing and ensuring these are considered in the website design.
-Identify knowledge gaps and improve/create new content: what is the content that employees are trying to look for and can't find? What content do we have out there that is causing frustration as it is not intuitive and hard to digest?.
-Use a strong data-driven approach, design and conduct experiments to either test experience related hypothesis and/or validate proposed Onboarding experience related solutions.
-Develop and present recommendations to enhance the experience for 'users' (new employees, line managers). Prioritise solutions to move towards the desired future state experience. Support in the delivery of these recommendations.
-Where issues/blockers are identified in the experience, suggest a 'fix' - support delivery and/or ensure the 'fix' is added to the project/product 'backlog'.
-Identify changes to previously existing processes (e.g. intranet site, Workday communications, HR Service Centre communications) and ensure that overlapping information/communication is aligned or suppressed.
-Partner with stakeholders as well as the external agency to deliver the project.
-Propose metrics to measure the success of the project, as well as measure the improvement of the Onboarding experience.

Basic requirements
-Proven project management experience - driving execution on fast paced website design initiatives within large complex organisations.
-Experience in creating engaging and impactful onboarding content (in line with communication and content best practices).
-Confident with ability to influence and align stakeholders at Director and VP level (incl. 3rd parties).
-Positive can-do attitude.
-Applies an analytical approach, with experience in producing and analysing employee-centred metrics and reports.
-Creative, engaging personality that helps people come together.
-Experience in agile ways of working - a plus.

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

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