Content Project Manager -518500
.Coordinate the migration of the Onboarding content to a new website.
.Write Onboarding content that is employee centric, tag content correctly so it gets flagged in search, when to use which channel, how to create a great user.
-Own, manage and communicate all improvement opportunities within the Onboarding website, providing feedback on the pain points we are observing and ensuring these are considered in the website design.
-Identify knowledge gaps and improve/create new content: what is the content that employees are trying to look for and can't find? What content do we have out there that is causing frustration as it is not intuitive and hard to digest?.
-Use a strong data-driven approach, design and conduct experiments to either test experience related hypothesis and/or validate proposed Onboarding experience related solutions.
-Develop and present recommendations to enhance the experience for 'users' (new employees, line managers). Prioritise solutions to move towards the desired future state experience. Support in the delivery of these recommendations.
-Where issues/blockers are identified in the experience, suggest a 'fix' - support delivery and/or ensure the 'fix' is added to the project/product 'backlog'.
-Identify changes to previously existing processes (e.g. intranet site, Workday communications, HR Service Centre communications) and ensure that overlapping information/communication is aligned or suppressed.
-Partner with stakeholders as well as the external agency to deliver the project.
-Propose metrics to measure the success of the project, as well as measure the improvement of the Onboarding experience.
-Proven project management experience - driving execution on fast paced website design initiatives within large complex organisations.
-Experience in creating engaging and impactful onboarding content (in line with communication and content best practices).
-Confident with ability to influence and align stakeholders at Director and VP level (incl. 3rd parties).
-Positive can-do attitude.
-Applies an analytical approach, with experience in producing and analysing employee-centred metrics and reports.
-Creative, engaging personality that helps people come together.
-Experience in agile ways of working - a plus.
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
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