Systems Engineer

England, Oxfordshire, Banbury
£27000 - £30000 per annum
31 May 2019
28 Jun 2019
Matthew Stone
Contract Type
Full Time
Systems Engineer

Systems Engineer / Infrastructure / IT Support / Cloud / Azure / Office 365 / Permanent / Banbury

My award winning client, known for being a great place to work is looking for a passionate Systems Engineer to join their growing IT team at their head office in Banbury, Oxfordshire.

As a Systems Engineer you will be part of the third line systems resolver team within IT Operations. As part of IT Operations you will be involved in day to day support and project work too.

Key Responsibilities:
*Perform management and monitoring of the global Cloud, Server, Desktop and Laptop, Firewall, Switch, Wi-Fi and Network estate - internally and via third parties.
*Troubleshooting and diagnosing root cause for operational incidents.
*Management of operational incidents through to resolution.
*Provide service integration of multiple suppliers and services to provide a single point of contact to the business.
*Assist in the production of a monthly service report of performance and issues at a business level, as well as management of the supplier service report against SLAs.
*Review and troubleshoot technical problem areas to improve security, service and provide continuous service improvement.
*Operation of reporting tools to identify potential bottlenecks and for diagnostic and audit purposes.
*Provide technical support to projects, and transitioning services into production with full handover to internal BAU or external supplier.
*Ensure the server, desktop and laptop estate is patched, updated, and backed up as required. Including ensuring security and anti-malware systems are up to date.

Skills and Experience required:
*Substantial desktop and laptop support experience.
*Server support experience.
*Azure and Office 365 experience.
*Experience of supporting SME customers of similar scale (1500 staff, 50 offices worldwide).
*Strong troubleshooting and diagnostics ability.
*Experience working with third party suppliers.
*Customer focused approach.
*Logical analytical thinking.
*Excellent communication and organisational skills.
*MCSA and /or ITIL Foundation v3 qualification would be advantageous.

This is a great opportunity to join a successful company as they embark upon and exciting period of change. The salary is £27,000 - £30,000 plus an excellent company benefits package!

Please apply ASAP to be considered!

Systems Engineer / Infrastructure / IT Support / Cloud / Azure / Office 365 / Permanent / Banbury

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