Traveller Liaison Officer
PURPOSE OF ROLE:
To deliver a high quality management service to all Gypsy and Travellers sites in Ealing, including permanent and temporary sites.
To manage the Council's current permanent Gypsy and Travellers site, Bashley Road, providing a first point of contact for all tenants, supporting them to resolve issues with respect to service provision, repairs and other landlord functions.
To forge strong partnerships with residents, other council departments, external agencies and voluntary sector groups to continually develop and improve the service.
To develop learning from resident engagement, resident complaints and survey results, implementing changes to the management of permanent sites and where necessary
To take a leadership role in the fast-time engagement and information sharing around all unauthorised encampments on the borough.
To comply with Ealing Council's Code of Conduct, Equality & Diversity policy and Health & Safety policy.
April 2009 17.2.12
Core HR & OD Department
1. Assist with the development, promotion and monitoring of policies designed to ensure that the authority compiles with all legislation in relation to site management, site development and service delivery; taking into account the views of Gypsies and Travellers and other stakeholders.
2. To manage the allocation process for Council Traveller sites from application through to letting and signing up new tenants.
3. Manage and monitor tenancies, update records, action and/or identify all forms of anti social behaviour, breaches of tenancy, and take prompt and effective action to resolve complaints.
4. Promptly action and administer Notice to Quits, tenancy terminations, abandonment of pitches, unauthorised occupancy in liaison with Legal services, the Police, Bailiffs, Social services etc.
5. In conjunction with the Rents Team, monitor rent accounts effectively maximising rent income and housing benefit take up, advising tenants on reducing their arrears and sustaining their tenancies, clearly explaining methods of payment.
6. Assist residents with the completion of forms such as Housing Benefit, Council Tax Support, Universal Credit and other welfare benefits giving money/debt advice as appropriate.
7. Respond to correspondence, members' enquiries and complaints in a coherent and logical manner, based on information available meeting the council corporate response times. Take a proactive response in identifying potential concerns or sources of complaint to ensure issues are tackled at an early stage.
8. Develop positive and effective professional relationships with key Council services and outside agencies to ensure a joint approach is taken to resolve cases as necessary.
9. For permanent sites, to ensure residents comply with all site rules, regulations and tenancy conditions and to support the appropriate officers with any action being taken, providing statements and attending court as a witness for the Council where required.
10. Conduct regular formal health and safety inspections of permanent sites to ensure that an acceptable level of health and safety is maintained on the site at all times.
11. To conduct the traveller official count and submit the official returns.
12. To develop strong relationships with community members and leaders and to undertake engagement activities for the community and professionals and voluntary sector groups who work with the community.
April 2009 17.2.12
Core HR & OD Department
13. To develop strong working relationships with equivalent officers from other local authorities and to provide a primary conduit of information about challenges and good practice from other boroughs to develop the service within Ealing.
14. To provide fast-time information on any developing concerns or developments in relation to unauthorised encampments, including information from other boroughs in relation to patterns of unauthorised encampments, individuals of concern and any groups associated with behaviours that could impact on residents of Ealing.
15. To be a permanent member of the unauthorised encampment action group and to take an engagement and information sharing lead in regard to all unauthorised encampments on borough, in line with the unauthorised encampment protocol, including:
- Support on completion of welfare checks
- Liaison with other agencies, including police, health, education and housing services
- Ensuring codes of conduct are understood and information is shared swiftly in relation to any breaches of the code
- Attendance at court as a witness for the council as required
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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