Class 2 - Delivery Specialist
Our mission is to transform the way people buy used cars and make buying a car no different to buying any other product online today.
As a Delivery Specialist you are responsible for creating a delivery experience that our customers love, ensuring great quality and acting as ambassadors for our clients brand.
You're forward-thinking with an eye for detail and a resourceful problem solver. A great communicator, you enjoy meeting lots of new people every day.
In return for your enthusiasm you'll have the opportunity to work at one of the UK's most exciting start-ups, helping us to delight customers every single day in a job that's full of energy and purpose.
We'll provide all the training that you need to immerse you into our customer obsessed mindset as well as getting to grips with our quality processes and of course safe driving and operation of our single car transporters.
What you'll be doing
Delivering vehicles to customers in their chosen delivery slots, using our optimal route planning software then safely loading vehicles from/to the transporter. Always making sure the transporter is properly loaded and secured in line with legislation and our high standards
Providing extraordinary customer service including timely communication to keep customers informed of progress and ensuring a truly memorable moment when delivering their vehicle, dealing positively and effectively with customer questions and queries
Completing accurate quality assurance checks on all vehicles to maintain high standards, ensuring any damage is noted before and after loading
Completing all necessary transfer, verification and identification checks with customers
As a business that strives to meet customer needs our deliveries are seven days a week, including early starts and late finishes. Shift patterns reflect these requirements, but we'll always ensure appropriate rest and down-time
Delivering some vehicles directly to consumers, (driving vs delivering via a car transporter) where customers select this as an option
What you need
Great communication skills with prior experience of successfully operating in a customer facing environment. You enjoy meeting and interacting with lots of new people every day
A confident driver with a valid LGV Cat C driving licence (CLASS 2), no more than 6 minor penalty points and no disqualifications in last 10 years. You'll have a good working knowledge of transport legislation and tachographs
Excellent attitude to work, enjoying the job and delivering fantastic customer service to ensure customers experiences are always happy ones
An eye for detail and a focus on quality, taking pride in your work and always ensuring safety
Physical ability to load and unload, frequently enter and exit vehicles.
Good decision making and problem-solving ability, able to think on your feet with a can-do attitude
Wants to work as part of a collaborative and close-knit team
Support from our brilliant on boarding and training programmes including customer service, quality assurance and fully funded driver CPC training as and when required.
We offer a competitive, guaranteed wage with a range of benefits including 25 days holiday, health care, pension, perks, training and development and promotional opportunities. All colleagues are eligible for participation in the company's share issue scheme.
You'll be out on the road meeting new people every day and get to work with a supportive and enthusiastic team in an energising culture.
Our selection process will typically involve a chat on the phone followed by face to face interviews and assessments where you'll have a chance to meet some of the team. Our interview process is built around understanding your experience, personality and potential, not making you sweat or catching you out.
We will carry out a DBS (Criminal Records) check and a driving licence check and you must have the right to work in the UK, or a valid work permit.
We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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