*Contact Centre Agent skill changes within Genesys CME and Avaya Application of deflection messages on the main
*Phone lines basic amendments to various types of Contact Centre call routing.
*New user set up and existing user amendments on the Telephony platform Day to day management of contact centre mailbox.
*Organisational and Administration
*Performance Analysis & Monitoring
I am seeking for an Administrator who has:
1.Strong communication skills
3.1st line technical support
4.Help desk support
5.Excellent Organisational skills
6.Excellent Problem solving skills
Desirable: Previous Contact Centre experience Incident management Genesys/Avaya or CISL Excel
Apply now should you believe you have the right experience.
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement