Job Title: EU SME/Engineer
Indicative Grade: i6/i7
Business Area: Cloud Infrastructure Services
Location: UK Wide
Reporting to: Head of Cloud & Edge SME Group
Working Pattern: Full Time
With more than 190,000 people, Capgemini is present in over 40 countries and celebrated its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore®, its worldwide delivery model.
Who you'll be working with
Due to significant growth created by an ever-increasing client demand, we are looking to further bolster the Subject Matter Expert team by recruiting a talented End User Services Engineer. You will be a part of the Capgemini Cloud & Edge Projects and Consulting Practice that is primarily responsible for providing client centric Cloud, End User/Productivity and IoT services. It provides a variety of client services, which range from strategic advisory right through to project delivery.
The focus of your role
You will assist clients in designing and implementing End User productivity services as part of a wider IT strategy. You will have experience in an End User service or platform (i.e. Windows 10, Office 365, or Citrix) and you will be capable of supporting clients with Design, migration and transformation initiatives.
What you'll bring
We are both looking for the best: yourself in terms of a career, development opportunities and stimulating challenges; ourselves, we need outstanding individuals who possess a core set of technical skills that are complimented with personal qualities, values and attributes.
Ability to contribute to technical design and delivery
Excellent English communication capabilities, both written and verbal - ability to articulate technical solutions to technical and non-technical audiences
Good consultancy, client facing and negotiating skills
Knowledge of general infrastructure components like Networking, Server platforms, storage, clients (workstations, laptops, Thin client), Mobility, etc.
Passion about technology and its power to transform the way organisations work and behave
Strong technical competence and demonstrable experience in at least one of the following:
* Windows 10 in Enterprise transformation projects, including:
o Desktop and Application visualisation
o Enterprise Mobility
o Integration with SCCM 2012/2016
o Collaboration, messaging and unified communications
o User personalization and EUC Analytics
o Building and recommending a migration approach to roll out end user platforms
o Integration with MDM/Cloud based system management tools (e.g. AirWatch, InTune)
o Troubleshooting transformation issues (e.g. applications, SOE configuration, User Training)
* Office 365 deployment and migration (including Exchange Online, Skype for Business, OneDrive)
* Citrix XenApp & XenDesktop
* Knowledge of Lakeside/SysTrack
* Experience and understanding of configuring environments and user virtualisation utilising Ivanti, UEV, RES, GPO
* Knowledge of Active Directory (including Azure AD)
* Knowledge of packaging technologies (MSI & AppV)
* Knowledge of Security integration with encryption and anti-virus technologies (e.g. Bitlocker)
* Understanding of Azure IaaS & PaaS Cloud services
* Good working knowledge of processes and procedures (like ITIL)
* Some Financial awareness and commercial experience
PLEASE NOTE: Ability to obtain Security clearance is essential for this role
What we'll offer you
Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.
Why we're different
At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.