Customer Service- Southampton
Are you looking for a career in customer service within a contact centre environment?
Are you searching for an employment agency that can offer you weekly competitive pay with a wide range of benefits?
If the answer is YES to all of the above then look NO further we have the right opportunity for you!
Adecco are recruiting on behalf of a train operating company in the heart of Southampton and Basingstoke
The main tasks of the role are dealing with customer calls (rail enquiries and complaints of a diverse nature), answering customer complaints in an empathetic and professional manner, dealing with delay and repay case escalations where the customer is entitled to compensation due to a delayed service.
Full training is provided and fully paid. There are roles within the Customer Service Centre in Basingstoke and Southampton, but the first weeks training will all be in Southampton.
You will ideally have experience within a call centre environment and complaint handling, this may be via the telephone or face to face. You will need to have excellent customer service skills and able to demonstrate the competency of delivering good customer service over the telephone.
At times you may need to handle negative reactions from customers whilst actively promoting the company by maintaining a diplomatic, tactful and friendly response at all times.
Could this be you?
Pay is £9.31 per hour, based on between 37-40 hours per week. You must be able to commit to the shift rota which is across 7 days each week, earliest start 06:00, latest finish 22:00. Training will be 9am - 5pm for the first 3 weeks.
Free duty travel pass will be issued to new starters.
This is a temporary assignment up to the 31st July with a potential to be extended.
Successful candidates will be required to undergo a DBS and Drug and Alcohol Test
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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