Call Centre Team Leader

England, West Midlands, Sutton Coldfield
£20000 - £21000 per annum
21 May 2019
18 Jun 2019
JN -052019-69174
Kat Hough
Customer Service
Contract Type
Full Time
Excellent Opportunity Available

Call Centre Team Leader

Sutton Coldfield

£20,000 - £21,000

Working in a busy call centre, you will be responsible for 10 members of staff and also be extremely hands on within the role.

You will have solid customer service experience and be passionate about delivering top notch service at all times.

Duties will include:

Supervising and motivating a team of 10 members of staff

Answering calls and dealing with queries

Responding to emails as quickly as possible

Updating spreadsheets and KPIs

Administration support

Skills & Experience Required:

Supervisory experience required

Strong customer service or call centre experience

Excellent attention to detail

Good communication skills

Team player

The role is paying £18-20k depending on experience

Please apply if the above role sounds of interest, or call Adecco on 0121 354 2749 and speak to our friendly team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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