Team Manager

England, Greater Manchester, Manchester
08 May 2019
05 Jun 2019
MCR Team
vicki aspinall
Customer Service
Contract Type
Full Time

The positions will be full time, fully flexible, covering the hours 8am-6pm Monday to Friday.

Key Accountability's

· Deliver an efficient and effective service for the end customer and our client.

· Manage a team of Customer Advisors including sickness, attendance, performance and development, on both an individual and team basis.

· Continuous monitoring of agent activity to ensure maximum performance is achieved.

· Manage services to meet KPI standards in all areas on a strategic and daily real-time basis, including but not exclusively AHT, time to answer, wrap, break adherence, lateness and training targets.

· Coach and develop advisers in line with the Customer Service Quality Framework and KPI's.

· Manage customer complaints quickly and effectively.

Required Skills

· Excellent people management skills

· Effective communication at all levels

· Self-motivation

· Numeracy skills

· Commercial awareness

· Ability to lead and work as part of a team, support colleagues and promote excellent team spirit

· Ability to plan and organise time and tasks effectively

· Expertise in the use of a PC with experience of Microsoft Office

· Performance focused with a desire to deliver an excellent customer service

How to Apply

To apply, please submit your CV with a covering letter or send to Lynsey Ferguson -

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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