Inbound CSA

Recruiter
Adecco
Location
England, Greater Manchester, Manchester
Salary
Competetive
Posted
05 Apr 2019
Closes
03 May 2019
Ref
MCR 5/4/2019
Contact
vicki aspinall
Function
Customer Service
Contract Type
Contract
Hours
Full Time

MAIN DUTIES INCLUDE:

  • To be able to empathise with our callers, maintaining professionalism at all times.
  • Take ownership of callers enquiries
  • Ability to capture all personal information correctly.
  • Adhere to client's internal procedures
  • To ensure all key performance indicators are met
  • To adhere to company policies and procedures
  • Strong aptitude for learning/using IT packages and databases
  • To share best practice at all times
  • To be able to read the script accurately and word for word
  • Always be professional, courteous and helpful
  • Respectful to others
  • Encouraging innovation and process improvement
  • To achieve first time call resolution on every call

Skills & knowledge:

Essential:

  • Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating.
  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.
  • Empathy
  • Ability to listen
  • Accuracy
  • Eye for detail
  • Data entry skills
  • Minimum 6 months call centre experience

Desirable:

  • Knowledge of data protection
  • Understanding of the authorities processes
  • Knowledge of services and support groups

Role Perks:

  • 20 days holiday plus bank holidays
  • Excellent career opportunities ranging from management through to training roles for the right candidate
  • Cycle to work scheme
  • Free eye test
  • Weekly pay

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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