Customer Service & Adminitration Coordinator
Working for an organisation that is a world market-leader & largest company in its specialist sector, the role is based within a modern satellite office location in Staines-Upon-Thames.
Customer service is at the heart of the organisation and this extends to every role and every department in this hugely successful group.
Working in a friendly, caring and hard-working team of 4 - 7 staff based in Staines-Upon-Thames, the aim of this role is to provide an Administration & Customer Support service to our clients and our Consultants based out in the field on their assignments. Complete training will be provided for the role that includes resourcing activities, such as: - attracting, evaluating and enrolling new consultants and checking that they are appropriately skilled for us to place onto Assignments at our clients' sites. This includes providing consultants with all the details of their new placements and ensuring all standard operating procedures are followed before and during their assignments. Duties of the role include, obtaining work references; checking registration documents; and supporting the payroll process on our in-house software systems. All aspects and tasks in the role include a high degree of communication, so clarity in written and verbal communication and a friendly and tactful approach are all essential. A good aptitude for IT is required - specific systems training will be provided on our systems.
There is ample opportunity to develop during this role; the company offers superb internal & "class-room" training through their corporate training department - Courses available are wide & varied - and there is ultimate availability to progress within the local office, or even, potentially, internationally within the group. As a minimum requirement for this role, personal organisational skills and the ability to get on with people should rank high in your personal attributes. A high regard for accuracy and the ability to create good professional impressions with our clients and consultants is top priority in all the roles in our business.
The role has wide responsibility for the office management; including ordering consumable supplies and for placing works orders for maintenance/repairs to the offices promoting, right through to organising Social media presence of the location, so flexibility and an interest in variety within a role is essential. For this role, first and foremost, you will need to be a "peoples-person", with a natural ability to provide exceptional "Customer Service" whilst dealing with people courteously and efficiently.
If you consider yourself interested and suitable for the above vacancy outline, we'd love to see an application from you as soon as possible. Please provide a full CV, including career and education background, Administration and Customer Service skills/experience gained.
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