Technical Customer Support Engineer - Windows

England, London, City of London
£27000 - £35000 per annum + benefits
16 Mar 2019
13 Apr 2019
Vicky Luu
Contract Type
Full Time
Technical Customer Support Engineer - City of London - Perm - £27k - £35k Per Annum.

The Company
A data security company based in the City of London, seeks an experienced Technical Customer Support Engineer, to join their growing team.

The Role
The Technical Customer Services Executive reports directly to the Customer Services Director but is part of the technical support team in Chennai, India as well as the customer services team in London.

Primary responsibility is to provide superior technical help and answers to a user's technical issues through the identification of the problem itself, research on responses and subsequent provision of guidance.

*You will act as the main point of contact between the technical support team in Chennai, India and the customer services team in London.
*You will independently interact by phone or email with users around the world.
*You will monitor and manage the progress of tickets and ensure updates provided according to set SLA.
*You will troubleshoot technical challenges faced by users involving different OS, Browsers, 3rd party software's etc.
*You will follow all applicable Best Practice and Workflow procedures.
*You will ensure proper documentation for cases handled and technical knowledge base is current and accurate.
*You will undertake regular manual testing of the application.

Experience Required

*Basics of IIS, Web and Windows Services.
*Good knowledge of the operating systems and relevant hard or software
*PC proficiency with Microsoft Office, Adobe and current web-related technologies.
*Basic understanding of browsers, firewall, antivirus and other network related components.

*Strong experience in technical customer support.
*University bachelor degree or equivalent.

If you are interested in this role, please apply now for immediate consideration.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

Apply for Technical Customer Support Engineer - Windows

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

Similar jobs

More searches like this

Similar jobs