First Line Support Analyst

England, West Yorkshire, Leeds
15 Mar 2019
12 Apr 2019
Arfan Akhtar
Contract Type
Full Time
IT Support Analyst
£18k - £20k
Horsforth LS18

Main Duties and Responsibilities:
*To diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications
*To assist all our users with any logged IT related incident when called upon
*To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support team members or external suppliers where necessary
*To accurately record, update and document requests using the IT Help desk system
*To install and configure new IT equipment
*To resolve issues, troubleshoot, test and train users on our CRM system
*Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
*To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
*Very basic HTML exposure or willingness to learn
*Know what a CMS is

What we are looking for
We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will:
*Be passionate about IT
*Have 1st line support experience in Windows 7, 10, Office 2010/16, Active Directory and MS Exchange
*Be a team player working as part of a team of professionals on a range of IT projects
*Be well organised with the ability to multi-task and prioritise
*Be an excellent communicator demonstrating effective verbal and written communications skills
*Have excellent attention to detail
*Have a driving license and your own vehicle
*Be willing to attend internal and external training as necessary
What's in it for you
*Be part of an award winning team
*Full Training and Development
*Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers
*Annual Company awards dinner and Summer Event

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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