1st Line Support Analyst (application support)

Recruiter
Adecco
Location
England, Northamptonshire, Northampton
Salary
£20000.00 - £24000.00 per annum
Posted
14 Mar 2019
Closes
11 Apr 2019
Ref
JN -012019-47851
Contact
Amy Harrison
Sector
IT, IT Support
Function
IT
Contract Type
Permanent
Hours
Full Time

Job Title: Customer Support Analyst

Salary: £20k-£24k

Start date: ASAP

Job Type: Permanent

Location: Working from home and office based in Moulton Park once a week

Adecco are currently recruiting for a Customer Support Analyst to join our client based in the Moulton Park region of Northampton. This is a permanent opportunity paying between £20k - £24k per annum.

The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential.

We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential.

Role Requirements / Responsibilities:

Provide point of contact for all clients through different channels including helpdesk portals, phone and emails

Take calls, raise and resolve tickets

Always deliver a high level of professional support within the SLA's

Troubleshooting and diagnostics

Incident management

Managing the 1st line ticket requests

Ensuring all tickets are kept up to date and within a 15 minute response time

Recognising repetitive issues and raising awareness

Identifying new bugs and escalating

The ideal candidate:

Excellent level of drive and motivation

Ability to multitask

Customer focused - you will be the face of the company

Preferable experience within application support

Experience of call logging, and speaking to customers

Previous experience of working within a service desk

Desire to learn and adapt

Working hours: (Monday - Friday) 6am-2pm / 8am-4pm / 10am-6pm these could be home working of office based. However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out from home.

If you have any questions regaridng this role please contact Amy on 01604 637474 or

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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