2nd Line Support

Recruiter
Pontoon
Location
England, London
Salary
Negotiable
Posted
05 Mar 2019
Closes
02 Apr 2019
Ref
30096
Contact
adam Whalley
Function
IT
Contract Type
Permanent
Hours
Full Time

2nd Line Support

London

6 Months

We are currently looking for a desktop support person to work for an international asset management company in central London. The job holder should have 2nd line support experience working in the financial sector. The successful candidate will be providing technical support to a small user base in London and New York and also be involved in ongoing project work. You will be working alongside the local I.T team and escalating issues where necessary with I.T teams based within the parent company. The role will also require flexible working to cover core support hours.

Main Duties

Provide 2nd Line technical support for Windows based systems running Office 2010/2016

Video Conference and presentation support

Dell hardware support

Desktop deployment

Software installation using SCCM

Blackberry Work & iPhone support

Desk Moves

VIP Support

Excel Troubleshooting

Troubleshooting VPN issues

Setting up new users and some account administration

Requirements

The candidate will need to be proactive, a good communicator, and confident in dealing with users at all levels within the organisation.

We are looking for candidates with a good understanding of the following technologies:

Windows 7 & 10

Office 2010, 2016 & 365

SharePoint

Dell hardware & Surface Pro

SCCM

Bloomberg Anywhere

Excel

General networking

Active directory users and computers

Basic PowerShell

N.B. This particular client requires that, if you are not a British Citizen, you must hold an EU Passport, Tier 1 Visa / HSMP, Dependency Visa, or Ancestry Visa for this particular vacancy or have Permanent Residency status in the UK - please specify in your response which of these you have.

Only suitable candidates need apply. If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion

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