Application Team Leader

Recruiter
Adecco
Location
England, Surrey, Croydon
Salary
Up to £13.77 per hour
Posted
11 Feb 2019
Closes
11 Mar 2019
Ref
JN -012019-45496
Contact
Claire Keogh
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Role: Team Leader

Contract type: Temp

Number of posts available: 5

Location: Croydon

£13.77 per hour

Hours - 37.5hrs - shift Rota (Opening hours - 8am - 8pm Mon - Fri, 8am - 5pm Saturday).

DBS and 3 years written refs required

Role

Application team leaders will be responsible for the day to day management of the service as well as floor walking to support the applicants. Team Leaders will have line management responsibility for a team of process assistants, and should lead by example at all times. You will be the point of escalation for non-standard events where the process assistants require support or guidance.

These posts will require individuals who excel at delivering excellent customer service and can inspire teams to deliver a great service on occasion under challenging circumstances.

Infrequent travel in the UK may be required.

Key Responsibilities

To supervise clients regarding the visa application and procedure and practice.

To manage and schedule own/team work to required timescales and Service levels.

To ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.

To motivate, lead and develop the team and encourage communication.

To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries.

To identify and implement improvements and manage improvement projects within own area.

To check and authorise processes.

To comply with regulatory requirements where applicable.

To collate and where necessary produce/analyse statistical data/reports as required.

To liaise/meet internal/external with customers/suppliers/clients.

Essential Skills Experience and Knowledge

Able to lead and manage teams.

Good user of Excel, Word, PowerPoint

Able to influence behaviour of colleagues and clients

Able to coach and mentor a team

Very strong interpersonal skills

Ability to manage a budget (FTEs, overtime)

Ability to set and achieve performance targets

Strong communication skills, for both an internal and external audience

Ability to use initiative and exercise sound judgement

Effective team player who constantly displays commitment and flexibility

Experience of managing transformational change

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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