Customer Service Executive- German speaking
My client based in Blackburn is looking for a German speaking customer service representative to join their expanding team. This company are market leaders in endurance sports nutrition and official suppliers for some of the best athletes.
Duties will include:
- Responding to customer queries on social media platforms, email and phone.
- Replying to customer disputes
- Working closely with other departments
- Liaising daily with the warehouse team to ensure order issues are resolved
- Giving feedback to your manager on customer trends and reoccurring issues to drive improvements
- Proactively manage and engage with the social media community in the UK and other countries
- Managing all translation
The ideal candidate:
- Fluent in English, German and or Dutch (written and spoken)
- Excellent communication skills
- University degree desirable
- An interest in the sports industry
- Excellent IT skills
Monday- Friday (8am-4:30 or 11:30am-8pm) Occasional weekends
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