Rent Services Officer
This is a full time role where the successful candidate will be expected to:
*Effectively manage a caseload of arrears cases in a designated patch or as directed
*To take responsibility for managing a range of complex cases, using your own initiative to make decisions and to work independently to solve problems for the customer and meet the goal of the rent service.
*Prepare detailed Court instructions for cases requiring legal action and attend Court Hearings to give evidence on behalf of the Council, and attend any subsequent evictions that are carried out as a result to maximise rent income and recover debt owed to the Council.
*Offer advice and assistance to tenants, referring them to specialists as appropriate, to enable them to maximise their income, reduce their arrears and where appropriate maintain their tenancy.
*Determine and carry a programme of scheduled and unannounced visits to tenants to discuss to discuss their financial circumstances and reasons for non payment of rent.
*Maintain regular contact with tenants by telephone, letter and e-mail, and serve notices to take legal action in appropriate cases.
*Prioritise workload to identify and focus on tenants to reduce the level of debt owed to the Council.
*Ensure that a seamless service and adequate cover is provided across all patches as necessary and particularly when other colleagues in the team are absent.
*Contribute to performance improvements for the rents service through proactively seeking more effective ways of service delivery
*To manage all aspects of rent and other charge accounts (includes leasehold service charges, recharges) from beginning to end across a range of tenures.
*To provide a comprehensive debt recovery service to maximize payments and minimise arrears by taking appropriate and timely action to recover outstanding debts
*To prepare legal documentation and represent the Council at County Court and/or Tribunal.
*To provide an effective & responsive service to the residents of the Council by providing information and advice about all aspects of rent, benefits and other charges
*To make onward referrals and signposting to other relevant services Along with any relevant qualification, you must possess a thorough knowledge of Income Recovery within a social housing setting and be able to demonstrate an understanding of associated procedures
Only applicants who are feel they meet the above criteria need apply for this post
Badenoch and Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch and Clark UK is an Equal Opportunities Employer.
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