Day Receptionist (Hotel)

England, London
Up to £21404.00 per annum
04 Feb 2019
04 Mar 2019
JN -022019-50057
Lauren Pratley
Customer Service
Contract Type
Full Time
Job Title: Day Receptionist (Hotel)

Reports to: Day Supervisor/Reception Manager

Salary: £21,404 per annum

**Must have previous experience**

My client is a well established charity which provides residential accommodation to post Graduate Students from all over the world. They also provide 4 star accommodation at their Hotel. The Hotel is central to the financial stability of the educational charity.

Shift Pattern:

The position is based on working 5 days out of 7 on a rota basis and will include weekends and bank holidays. The shift pattern involves working between 7:00am - 3:00pm or 3:00pm - 11:00pm or any 8 hours shift within these hours.

Job purpose:

· To be the first point of contact for all members on the Reception desk and to deal with all situations in a courteous and professional manner.

· To cover all 3 reception desks as per the request of the Reception Manager or Supervisor.

· To provide a professional and friendly service, to all members, guests and visitors.

Key responsibilities:

· To ensure that all guests and members receive a warm welcome and a lasting and positive impression of the organisation.

· To answer and converse on the telephone in a professional manner.

· To be responsible and carryout all necessary operations when guests arrive and depart (check-in / check-out).

· Accepting delivery and sorting of post including packages and parcels for Members that may require you to move them to the back-office area.

· Helping visitors and Members to store suitcases/luggage in the back-office area.

· Respond to a wide range of member requests and promote facilities.

· Manage invoicing payments and cash operations during the day shift.

· Report all facilities and maintenance issues to the Helpdesk.

· Have operational knowledge of all front of house services and know how to access these services to meet the member's requirements.

· Ensure that reception is constantly manned and kept immaculate at all times.

· To be competent and confident in the use of a range of IT systems.

· Complete a daily end of shift report.

· To Become a First aider and Fire marshal (training given) and carry out evacuation procedures.

· Any other duties which may reasonably be requested.

Person Specification:

· Appropriate professional qualifications

· Reception/ Front of house experience

· IT Literate and knowledge of StarRez

· Excellent communications skill

· Outstanding Customer Service skills - guest orientated

· Self-motivated and well organised

· Team Player and Positive attitude

If you possess the experience needed for this position and believe you can be a true asset, then please do click apply! Can I please kindly ask that you double check the salary and location are right for you prior to applying! Thank you!

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