Job Title: Day Receptionist (Hotel)Reports to: Day Supervisor/Reception Manager Salary: £21,404 per annum **Must have previous experience** My client is a well established charity which provides residential accommodation to post Graduate Students from all over the world. They also provide 4 star accommodation at their Hotel. The Hotel is central to the financial stability of the educational charity. Shift Pattern: The position is based on working 5 days out of 7 on a rota basis and will include weekends and bank holidays. The shift pattern involves working between 7:00am - 3:00pm or 3:00pm - 11:00pm or any 8 hours shift within these hours. Job purpose:· To be the first point of contact for all members on the Reception desk and to deal with all situations in a courteous and professional manner. · To cover all 3 reception desks as per the request of the Reception Manager or Supervisor. · To provide a professional and friendly service, to all members, guests and visitors. Key responsibilities:· To ensure that all guests and members receive a warm welcome and a lasting and positive impression of the organisation. · To answer and converse on the telephone in a professional manner. · To be responsible and carryout all necessary operations when guests arrive and depart (check-in / check-out). · Accepting delivery and sorting of post including packages and parcels for Members that may require you to move them to the back-office area. · Helping visitors and Members to store suitcases/luggage in the back-office area. · Respond to a wide range of member requests and promote facilities. · Manage invoicing payments and cash operations during the day shift.· Report all facilities and maintenance issues to the Helpdesk. · Have operational knowledge of all front of house services and know how to access these services to meet the member's requirements. · Ensure that reception is constantly manned and kept immaculate at all times. · To be competent and confident in the use of a range of IT systems.· Complete a daily end of shift report. · To Become a First aider and Fire marshal (training given) and carry out evacuation procedures. · Any other duties which may reasonably be requested. Person Specification: · Appropriate professional qualifications · Reception/ Front of house experience · IT Literate and knowledge of StarRez · Excellent communications skill · Outstanding Customer Service skills - guest orientated · Self-motivated and well organised · Team Player and Positive attitude If you possess the experience needed for this position and believe you can be a true asset, then please do click apply! Can I please kindly ask that you double check the salary and location are right for you prior to applying! Thank you!
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