System Operations Engineer - Backup & Storage
Spring Technology is seeking a Systems Operations Engineer (Backup & Storage) to join one of our Global Insurance clients in Wakefield. We are seeking an Engineer, experienced in delivering 3rd Line support within Backup and Storage infrastructure and within the wider infrastructure.
Your skills will provide Technical IT support across the UK infrastructure, involving critical issues from Service Desk and Desk Side Support, you will be the expert in Backup and Storage.
*Can you tackle problems across many diverse technologies? Here it would include Veritas NetBackup v8.x software and appliances and NetApp Clustermode v9.x including SAN\NAS, SnapMirror and SnapVault.
*Their IT Team are required to work to strict Change control governance, acting as and constantly developing as a Technical authority within specified technologies. A large part of your role will include conducting in-depth investigations and providing root cause analysis of incidents and outages.
*Acting as a point for complex problems and a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues.
*High level technical representation on P1 issues; including conference calls and handle technical resolution. Provide support across production and test environments and have a deep understanding as to how applications work well with these systems.
*Ensuring regular and clear updates are provided along with dedicated systems performance, management and maintenance. You will also provide technical solutions for BAU and project based requests, producing high level overviews and explanations as required. For this you'll need to be able to take complex and technical information and make it easy for the business to digest.
*Deployment of new platforms and improvements to existing ones
*Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and their shared values, in particular, putting clients at the heart of our business
*An ITIL qualification is desirable but not essential
*Extensive experience in Backup & Storage technologies is required.
*SAN \ NAS understanding and associated network knowledge such as fibre channel zoning and CIFS \ NFS is desirable.
*A solid grasp of how storage interacts with the Windows & VMWare Operating Systems is critical as is any experience in Enterprise Microsoft products and knowledge of Active Directory.
*A validated understanding of hardware issues and knowledge of high availability and DR concepts would be a benefit for the team.
*Experience of supporting high availability and large server estates essential.
*You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. Someone who can quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision.
*Good interpersonal skills and the confidence to communicate with global technical teams
*Eligibility to work in the UK
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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