Process Assistant - B71

Recruiter
Adecco
Location
England, Surrey, Croydon
Salary
Up to £10.59 per hour
Posted
10 Jan 2019
Closes
07 Feb 2019
Ref
JN -012019-45658
Contact
Claire Keogh
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Process Assistant

Contract type: Temp ongoing

Location: Croydon

£10.59 per hour

Hours - 37.5hrs - shift Rota (Opening hours - 8am - 8pm Mon - Fri, 8am - 5:30pm Saturday).

DBS and 3 years written refs required

Role Overview

Our clients service point is an integral part of the application process for customers making a UK Visa and immigration application. The successful candidates will be part of a team providing a face to face service to customers during the application process.

The service operates over 6 days: -

Monday- Friday 08:00 - 20:00

Saturday 08:00 -17:30

The successful candidate would be expected to work a 37.5 hr shift pattern to cover this service

To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of a team, have good problem solving skills, excellent record keeping and a desire to go the extra mile.

Key Responsibilities

  • To check information provided and digitise documents
  • Manage customer expectations, interact and display professionalism at all times.
  • Adhere to the Quality Framework, ensuring performance targets are met and accuracy targets are achieved.
  • Take responsibility to ensure continuous improvement in customer service.
  • Manage difficult customers displaying professionalism at all times.
  • Utilise time appropriately, working efficiently at all times.

Essential Skills

  • Good communication skills, both verbal and written;
  • Good Microsoft IT skills, including Word, Excel, Outlook.
  • Good organisational and planning skills.
  • Excellent team player, who displays commitment and flexibility.
  • Articulate & able to develop good working relationships with colleagues & clients

Desirable Skills

These skills are only classified as desirable however, if skills demonstrated in a certain area may determine which post you are offered if successful.

  • Working in a high volume processing environment.
  • Experience of working with teams across multiple sites.

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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