Technical Client Service Advisor

Recruiter
Adecco
Location
England, Cheshire, Tarporley
Salary
£16000.00 - £20000.00 per annum
Posted
09 Jan 2019
Closes
06 Feb 2019
Ref
JN -012019-45576
Contact
Megan Reynolds
Contract Type
Permanent
Hours
Full Time

Technical Client Service Advisor

Opportunity to join a growing and exciting business as part of the Client Service team. The company deliver a compliance solution to professionals working in regulated industries. The Client Service team are expected to provide customer service excellence and 1st line technical support to a varied client base.

Role & Responsibilities

This is a dual role including aspects of both account management and technical support. Reporting to the Client Services Team Leader and Head of Operations, you will be responsible for:

  • Responding to customer enquiries through different communication channels providing a knowledgeable and efficient service.
  • Ensuring customer expectations and requirements are identified, and successfully managed, throughout their subscription
  • Delivering successful onboarding training and supporting ongoing customer success
  • Liaising with internal and external stakeholders
  • Taking part in and managing projects

Skills & Experience

The ideal candidate will need to enjoy working independently as well as part of a team. To excel in this role, we would expect the candidate to:

  • Have exceptional verbal and written communication skills
  • Demonstrate a winning attitude and passion for technology
  • Show strong problem solving and analytical abilities
  • Multi task and manage a high volume of enquiries simultaneously
  • Have a proven record of customer service and/or technical support
  • Experience in an SRA or FCA regulated environment is desirable.

Benefits

  • Training and development
  • Company bonus scheme
  • Healthcare and pension
  • Childcare vouchers and cycle to work scheme
  • Working hours 8.30 - 17:30.
  • 22 days annual leave, increasing to 25 days after first year

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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