Research Executive

England, Cheshire, Ellesmere Port
Up to £19500 per annum + OTE
17 Oct 2018
14 Nov 2018
JN -102018-30332
Laura Grieve
Customer Service
Contract Type
Full Time

The client is a centre for sales excellence, having developed customer best practice, robust processes for key account management and for driving sales performance over recent years.
It comprises of several key functions:

  • The Research team who build construction intelligence data products
  • The New Sales team who sell Product Search to clients
  • The Client Management team who support customers in using the service
  • The Media team who sell a portfolio of advertising packages across print and digital media, working on Building and BD - the premier brands in construction media today.

The role

In this particular role, we are looking for a new member of our Research team, to research current construction projects to a high level using the telephone, internet and other communication sources.

Key activities:

  • Collecting construction intelligence from industry professionals
  • Achieving set targets around call quantity, call quality, call time and call volume
  • Being responsible for your own work and meeting the department quality standards
  • Managing/prioritising your own workload on a daily basis
  • Liaising with other colleagues within the business
  • Dealing with customer queries
  • Building relationships with contacts within the construction industry

Personal attributes:

  • Detail-oriented, flexible, energetic and methodical
  • Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler, capable of working under pressure to tight deadlines and prioritising
  • Strong planning, organisation and time management skills
  • Determined to exceed targets and objections
  • Dependable - takes responsibility for own actions, keeps commitments

The ideal candidate would be an excellent communicator, with an efficient and polite phone manner. You must also have the ability to listen to, absorb and interpret information. Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads.

Our Research team are measured on set targets and therefore the successful candidate will be self motivated and confident in their own ability with an accurate and methodical work approach. Good organisational skills and the ability to work unsupervised - using your own initiative when required - are also important.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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