Student Support & Wellbeing Administrator/ Reception-Hendon

England, London, Hendon
Up to £11.29 per hour
27 Sep 2018
25 Oct 2018
JN -092018-27323
Michaela Lampitt
Contract Type
Full Time

Our client, a leading London University are seeking an Administrator/ Receptionist to join their Student support and wellbeing team on a rolling contract at their Hendon site

The role is paying £11.29 per hour and is initially for a week starting as soon as possible, but the role is being reviewed and is likely to be longer if you prove your capabilities.

(Once registered with Adecco as we recruit extensively for Administration and Reception roles we can also seek other employment for you beyond this role)

Role Purpose:

Based in Hendon the post holder will provide professional administrative support to a number of Student Support and Wellbeing Services.

Developing particular knowledge of one core area of work, the administrator will be required to work across all three services:

a) Counselling and Mental Health

b) Disability and Dyslexia Support services

c) North London Regional Access Centre.

At high volume periods, the post holder may be required to work across other strands of Student Support Services and provide adequate cover in the absence of other administrative staff.

The post holder will represent the services acting as the initial point of contact, responding to enquiries by phone, person and email, both within and outside the University.

They will act as the initial point of contact on a range of issues which affect students' University experience, doing so with sensitivity, with respect for confidentiality, resolving most enquiries, and appropriately referring others onto specialist advisors and practitioners. Weekend and evening work may be required.


This post lies within Student Support and Wellbeing Services, in which the following services are located: UniHelp, Counselling and Mental Health (CMH), Disability and Dyslexia Support (DDS), Student Welfare Advice (SWAT), International Student Advice (ISAT) and the North London Regional Access Centre (NLRAC). The post holder will predominantly provide administration for:

Disability and Dyslexia Support (DDS) - The DDS Service supports and advises disabled students and those with specific learning difficulties on how best to access their studies. They make recommendations to departmental staff on reasonable adjustments and ensure that being disabled does not create an obstacle to students' learning. The DDS incorporates the North London Regional Access Centre and its satellite centres, providing assessments for Disabled Students' Allowances.

  • Counselling and Mental Health (CMH) - The CMH team provides individual support frameworks for students presenting with mental health issues and students dealing with immediate crises or longer-term difficulties affecting their lives in general or University life. They offer practical advice and guidance to School and Service colleagues on identifying and making appropriate referrals for students with mental health concerns.

Principle Duties:

Respond, acting as first point of contact and offering excellent customer service and experience, to enquiries from students, staff, suppliers and external agents, on the phone, in person, through the enquiry management system (ProRetention) and by email about Student Support and Wellbeing Services.

Contact students by phone, email and text to give key information, confirmation and reminders of upcoming appointments and follow up requests for medical evidence, DSA entitlement letters and failed appointments.

Provide effective administration for the services including:

  • Book service appointments and rooms, via the CRM system, and liaise with specialist practitioners to allocate booked work.
  • Maintain accurate and up to date appointment and booking schedules for the services.
  • Maintain accurate records of students learning plans and agreements.

Comply with the requirements of GDPR in the handling or personal data and maintain strict confidentiality, treating clients with dignity and respect at all times

Role Details Summary:

  • Job Title: Student Support and Wellbeing Administrator/ Receptionist
  • Pay rate: £11.29 per hour
  • Location: Hendon
  • Start: ASAP
  • Role Length: 1 week, rolling contract

If you think this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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