Service Delivery Manager

Recruiter
Modis
Location
England, London
Salary
£50000 - £65000 per annum + BENEFITS
Posted
10 May 2018
Closes
07 Jun 2018
Ref
1150247
Contact
Samantha Redding
Sector
IT
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Service Delivery Manager - Permanent up to £65,000 Per Annum

London (Near Liverpool Street) + Bonus + excellent Pension and other flexible Benefits

(Key Skills: ITIL, SIX SIGMA, ISO20000, Cloud, Ecommerce Microsoft PowerPoint, Project, Word and Excel)

I am working with a Large Retail Organisation, who is looking for a Service Delivery Manager to join their growing Innovative Digital team running the services to deliver their digital projects. Ideally you will have exposure to Cloud technologies, Mobile apps, E-Commerce and delivering services via 3rd parties.

Key Skills:

  • You will be carrying out service reviews, reporting on SLA's working with senior stakeholders and managing major outages.
  • Demonstrable skills and certification in best practices or methodologies such as ITIL, Six Sigma, ISO20000
  • General technical knowledge and expertise of best-in-class service support and continuous service improvement
  • Experience of managing relationships with internal business customers
  • Proven ability to influence and build effective working relationships with customers, peers, and external providers
  • Ability to prioritise according to business strategy and relate IT solutions to specific situations and business needs
  • Proven ability to interpret and communicate technical information into business language and vice versa
  • Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes
  • Demonstrate ability to lead in a global, matrix / team environment. Demonstrates ability to lead geographically dispersed teams and vendors of IT services to drive exceptional customer service and high performance

This is a fantastic opportunity to join a well established company with excellent benefits who are working in a truly agile way on some cutting edge Cloud technologies.

Apply now by sending your CV in for immediate review or call 02380 210 405

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