Customer Service/Call Centre

Recruiter
Location
England, Northamptonshire, Kettering
Salary
Negotiable
Posted
12 Apr 2018
Closes
10 May 2018
Ref
CSCC01/KC
Contact
Kirsty Campbell
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Have you had previous call centre experience? Do you enjoy customer service? Are you happy to work some evenings and weekends?

Our well established client is looking for Customer Service Advisors to join their busy call centre team.

The hours are full time, 37.5hrs per week, On a rotating shift system.
Core opening hours are: Monday to Friday 8am-8pm, Saturday and Sunday 8am-4pm
An element of flexibility will be required around these hours.

Your main duties to include:

* Handling customer enquiries via incoming and outgoing telephone calls, email, and fax
* Booking service visits
* Identifying and ordering spare parts/ accessories.
* Taking ownership of customer queries - following through to completion.
* Providing self help advice
* Cross selling where applicable

You will have the below skills/experience:

* Come from a customer service background
* Possess strong communication skills - both verbally and written
* Be confident, and able to use own initiative
* Have a good attention to detail
* Be highly customer focused
* Be computer literate
* Be flexible
* Have a positive attitude


Adecco are an equal opportunities employer

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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