Dispatch,Planning/ Customer Service Advisor

Recruiter
Adecco
Location
England, Greater Manchester, Stockport
Salary
£10.65 - £10.92 per hour
Posted
13 Feb 2018
Closes
13 Mar 2018
Ref
CTRAJP00003208
Contact
Sarah Gillan
Function
Customer Service
Contract Type
Contract
Hours
Full Time

This is an exciting opportunity to join a established energy provider as a Dispatch/Planning Advisor based in Stockport Area SK1 temp 12 Months on-going


Shift pattern (37 total hours)
Mon-Fri between 7am-8pm
Sat & Sun 7.30am-6pm

MUST BE ABLE TO START 5TH MARCH OR 12TH MARCH DUE TO GROUP TRAINING.

Interview process: 1 hour interview incl role pay.
Role play is about re-scheduling an appointment

Working with local area teams, both field and office based, you will ensure the planning and optimisation applications are utilised consistently and efficiently
Helping to identify opportunities for planning, optimisation, forecasting and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service Provide support and coverage across all planning and dispatch team activities when required to do so
Work closely with Engineers and Field Managers to drive efficient working with use of specialised planning and dispatch systems
Proactively identify any operational and regulatory risks, escalating as appropriate Identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required
You'll ensure that an effective handover of future day planning has occurred and any areas of concern that may impact performance are highlighted
Ability to follow clear instructions and guidelines to investigate, resolve and process a high volume of customer enquiries to deliver customer value at the first point of contact
Work with site and field management to ensure that planning and forecasting activities are consistent, of high quality and provide the business with optimal planning and forecasting information
Ensure correct manpower and workload is balanced to be achieve full optimisation across specific field geography
Ensure correct in day decisions to fully optimised manpower and workload is balance for future days

Flexibility to support dispatch processes where required

Planning activities are split in to two key areas:
Appointment planning and availability
Reschedule - Liaison with internal and external teams

Dispatch Key Responsibilities
Appointment commitment In day Engineer moves required to meet workload Appointment time band Jeopardy monitoring Where's the Engineer calls Emergency appointment (999) management System alert management , e.g. Late / overrunning Appointment exception management Liaison with internal and external teams

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks

Consultant: Recruitment Hub Contact No: 01782 558246

Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

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