Customer service banking
I am currently recruiting for a Customer service specialist within the financial sector dealing within savings.
You will be the first point of contact responsible for all savings customer contacts.
*A genuine passion for delivering outstanding customer service
*Have the ability to listen and to understand what the query is by asking the right questions, then resolving them for the customer
*Ability to treat each customer as an individual because the way you communicate with our customers directly affects how they think and feel about us, so confidence, pro-activeness and being comfortable in making decisions is key in this role
*Experience of working within a savings team in an operational environment at a small bank or building society
*Knowledge of savings regulations and legislation which directly impact savings administration activities, e.g. Anti-Money Laundering, Know Your Customer, Financial Services Compensation Scheme etc.
*Excellent communication skills - written and oral
*Have good PC skills. These are essential as you'll need to navigate around different systems quickly and efficiently whilst speaking to our customers.
*Be a great team player
We are an equal opportunities recruitment agency, if you do not hear from us within 7 working days you were unsuccessful and thank you.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.