Role: Team LeaderContract type: TempNumber of posts available: 5Location: Croydon£13.77 per hourHours - 37.5hrs - shift Rota (Opening hours - 8am - 8pm Mon - Fri, 8am - 5pm Saturday).DBS and 3 years written refs required Role Application team leaders will be responsible for the day to day management of the service as well as floor walking to support the applicants. Team Leaders will have line management responsibility for a team of process assistants, and should lead by example at all times. You will be the point of escalation for non-standard events where the process assistants require support or guidance. These posts will require individuals who excel at delivering excellent customer service and can inspire teams to deliver a great service on occasion under challenging circumstances. Infrequent travel in the UK may be required.Key Responsibilities To supervise clients regarding the visa application and procedure and practice.To manage and schedule own/team work to required timescales and Service levels. To ensure that agreed processes/standards/timescales/Quality Requirements are adhered to. To motivate, lead and develop the team and encourage communication. To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries. To identify and implement improvements and manage improvement projects within own area. To check and authorise processes. To comply with regulatory requirements where applicable. To collate and where necessary produce/analyse statistical data/reports as required. To liaise/meet internal/external with customers/suppliers/clients. Essential Skills Experience and Knowledge Able to lead and manage teams. Good user of Excel, Word, PowerPointAble to influence behaviour of colleagues and clientsAble to coach and mentor a teamVery strong interpersonal skillsAbility to manage a budget (FTEs, overtime)Ability to set and achieve performance targetsStrong communication skills, for both an internal and external audienceAbility to use initiative and exercise sound judgementEffective team player who constantly displays commitment and flexibilityExperience of managing transformational change Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. https://emea01.safelinks.protection.outlook.com/?url=https://www.adecco.co.uk/candidate-privacy&data=02|01||23b686c0b1164b02fab008d5d4ff9e7f|f30ac191b8b445f29a9be5466cb90c2f|0|0|636649116684820349&sdata=yNoYwrphvi/yr426NOW0if6AGlOgis6JPVni934lyTA=&reserved=0
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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