Customer Service Administrator -9 months Fixed Term Contract
Customer Service Administrator
Monday to Friday
9 month contract -fixed term.
Take inbound customer calls, focusing on; identifying needs, problems and changes in circumstances.
Provide accurate information.
A professional, polite manner to be maintained without exception. Articulate speech and appropriate use of language.
Identify and resolve/escalate complaints in accordance with company policy.
Provide a customer focused telephone service to existing customers
To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal enquiries received from policyholders and IFA's for the contracts within Preston
Meet individual productivity & quality targets
Exert influence on people to take action in ways that will make a positive short or long term impact of the performance of the function/department
To respond to written enquiries received from policyholders and IFA's
Respond to Customers ensuring that they are treated fairly and that a high level of service is delivered. Keeping customers informed of any delays in accordance with procedures and customers expectations.
To work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures.
Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.