Customer Service Executive

Recruiter
Adecco
Location
England, Hertfordshire, Bishop's Stortford
Salary
£18000.00 - £20000 per annum
Posted
11 Feb 2019
Closes
11 Mar 2019
Ref
JN -022019-51246
Contact
Finlay Mcfarlane
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Customer Service Executive

Location: Bishops Stortford, Hertfordshire

Salary/Rate: £18,000 - £20,000

Type: Full time, Permanent

Hours: Monday - 8:30am - 5:30pm, Tuesday - Thursday 9:00am - 5:30pm, Friday - 9:00am - 5:00pm

Adecco Harlow are excited to be recruiting for a customer Service Executive on behalf of our long-term client based in Bishops Stortford, Hertfordshire. This is a full time, permanent position within a successful, open minded business that can offer great career development for the right person

Job responsibilities include but not limited to:

  • First line of contact for all incoming customer contacts
  • Respond to all sales enquires and provide product advice
  • Receiving orders over the phone
  • Handling all incoming orders through the telephone and email
  • Up-selling and cross-selling when needed
  • Prepare and proactively manage quotations
  • Manage customer returns process

Person Specification: (skills, knowledge and experience required)

  • Proven experience within a similar position
  • Impeccable customer service skills
  • Professional and confident with customers, particularly on the telephone
  • Willingness to take on responsibilities
  • Strong planning & organisation skills with the ability to manage customer expectations,
  • Ability to multi task

Company Benefits:

  • Monthly bonus based on company sales targets
  • 22 days paid annual leave
  • Standard government pension
  • Free parking on site
  • Christmas party

Key Words:

/ Customer Service Advisor/ Customer Support/ Customer queries / Customer Care / Customer service/

We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.

Adecco is an Equal Opportunities employer that is happy to welcome applications for any applicant who fulfil the role requirements for this position. The Adecco group is a global company with more than 33,000 FTE employees and around 5,100 branches in over 60 countries and territories around the world. The Adecco Group offers a wide variety of services that include temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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